Your key to airport comfort and free access to lounges in partnership with DragonPass worldwide.

Visa Airport Companion Program brings you luxury airport lounge access in partnership with DragonPass.

*Eligible Visa cardholders can now easily discover a selection of over 1,200 lounges in airports around the world, along with all their personalized benefits. Download the Visa Airport Companion application from your app store to register for access. 

With multi-trip travel insurance, you as the cardholder and your family are covered on all trips up to 90 days in duration including COVID-19 starting from December 2020.

Details of cover for Visa Private:

• Personal Accident Benefits up to US$ 500,000 (International)
• Personal Accident Benefits up to US$ 100,000 (Domestic)
• Emergency Medical Expenses up to US$ 2,500,000
• Evacuation and Repatriation Expenses up to US$ 500,000
• Hospital Daily Cash $100 per day up to US$ 3,000
• Trip Cancellation/Curtailment up to US$ 7,500
• Delayed departure up to US$ 75 per hour up to US$ 1,000
• Missed Departure benefits up to US$ 1,500
• Missed Connection Benefits US$ 500
• Baggage delay up to US$ 42 per hour up to US$ 500
• Loss of personal belongings up to US$ 2,500
• Covers cardholder, spouse and up to 5 children; maximum age limit 80 for all

Visit the online portal to check T&C’s of COVID-19 cover and to download the insurance certificate.

For any claims, you should email [email protected] with the following information:

• Cardholder’s name
• First 9 digits of covered card number
• Cardholder’s address
• The policy or section under which the claim applies
• Brief details of the claim.

This will start the claim process.

Or

You can use online claim option on https://newclaimsportal.crawco.co.uk/AspireVisa/login or by clicking  on “File a Claim” on the CEMEA Insurance portal https://cardholderbenefitsonline.com. You would need to create an account to log in to the claims portal. You will then be able to review the status of each claim that has been submitted.

Please refer to the Terms & Conditions, which will contain reductions, limitations, exclusions and termination provisions. You can also consult FAQs available in “Travel Insurance” section in the CEMEA Insurance portal.

The 24-hour concierge provides a personal service to Visa Private cardholders, taking care of all the details so they can simply take their seats and enjoy.

As a Visa Private cardholder, you now have access to a digital concierge channel in addition to telephone and email service. The digital concierge is a fully mobile responsive portal, enabling you to search and book on-the-go. You will also be able to talk to our Lifestyle Managers any time of day and night via the Live Chat! 

International Numbers:

+971 4361 1234

Local Numbers:

• United Arab Emirates: 80004413487
• Oman: 96880074191
• Pakistan: 0080090044051
• Saudi Arabia: 8008443488
• Bahrain: 80004197
• Egypt:  Step 1 – Dial (AT&T) 0225100200 then, Step 2- Dial 8006092753
• Jordan: Step 1 – Dial (AT&T) 18800000 then, Step 2-  Dial 8006092535
• Lebanon: Step 1 – Dial (AT&T) 1426801 then, Step 2-  Dial 8006571363
• Morocco: Step 1 – Dial (AT&T) 00211011 then, Step 2-  Dial 8006092753

Alternatively, you can send an email to [email protected].

Concierge Digital services

As a Visa Private cardholder, you now have access to a digital concierge channel in addition to telephone and email service.  The digital concierge is a fully mobile responsive portal, enabling you to search and book on-the-go. You will also be able to talk to our Lifestyle Managers any time of day and night via the Live Chat!

Visit www.visaconciergecemea.com to access the online platform and discover Visa Private’s premium world:

• Browse and book flights, hotels , car rental on-the-go.
• Reserve tables online via a click of button in premium restaurants, including those that are hard-to-get.
• Select and book tickets & hospitality packages for most exclusive music, theatre and sporting events.
• Browse through the collection of benefits covering vast range of products and services. 

The Digital Concierge platform is available to cardholders in English, Arabic, and French. Cardholders to register directly on the platform by visiting www.visaconciergecemea.com 

If cardholders have been previously registered with concierge they should call concierge to have an activation email sent.

Concierge WhatsApp services

As a Visa Private cardholder, you now have access to WhatsApp concierge channel in addition to telephone, email and digital service. You will also be able to chat to Lifestyle Managers any time of day and night via the popular messenger WhatsApp.

Simply add the provided phone numbers to your contact list and start the chat:

• For English: +44 7874 023129
• For French: +44 7520 631646
• For Arabic: +44 7520 631645

Once the phone number has been added to your contact list you can send messages to the concierge service via WhatsApp. The first chat will contain Terms and Conditions (disclaimer) and a confirmation that this chat is coming from the registered account of “Ten Concierge”.

As soon as Concierge receives your message, you will see the name of the Lifestyle Manager who has joined the conversation. Should all Lifestyle Managers be unavailable, you will receive a response message saying that the next available Lifestyle Manager will assist you.

The concierge service requests your first and last name and email/Member ID in a response message in order to complete the verification.

You are able to send images, links, attachments and voice messages. Ten Concierge can share links and send images via links in response, but is will not be able to transmit voice messages or attachments. The present phone number is for text messages only, attempts to call or video call will be automatically declined.

As soon as the chat is completed, you will receive a notification saying that the Lifestyle Manager has left the conversation. Another message you send is considered a new chat.

For New Users:

Concierge will reply to your first WhatsApp message with a request for you to call them. Please call back and provide telephone number for further communication between you and Concierge. This is to verify the card number and complete your profile and registration.

All Visa Private cards will be protected against unauthorized transactions or fraudulent use of their card by unrelated third parties. This insurance benefit will provide reimbursement up to USD 3,000 per occurrence with USD 5,000 annual aggregate limit for Visa Private Cardholders.

This insurance benefit will provide reimbursement up to:
USD 3,000 per occurrence with USD 5,000 annual aggregate limit for Visa Private cardholders.

Cover applies to:

Unauthorized charges for which cardholder is responsible that occur 48 hours prior to the cardholder first reporting loss or theft of their Visa Private card to the issuer 

Unauthorized charges incurred in the two (2) months prior to the cardholder first reporting the event to the issuer made while their Visa Private card remained in the cardholder’s possession through: 

• in-store,
• telephone,
• ATM withdrawals,
• on-line purchase(s),

By using cardholders’ eligible card information

Please refer to the terms and conditions for full policy

Visit the online portal to check T&C’s and know more about this protection.

Extended Warranty adds real value to your Visa Private card. It doubles the repair period offered by the original manufacturer’s warranty for up to 1 year, protecting cardholders against the cost of repair and replacement of an item.

Terms and Conditions: Full payment of purchased items must be made with your Visa Private card

New item purchases only

Proof of full payment with your Visa Private card is required

For any claims, you should email [email protected] with the following information:

• Cardholder’s name
• First 9 digits of covered card number
• Cardholder’s address
• The policy or section under which the claim applies

This will start the claim process.

Visit the online portal to check T&C’s and know more about this warranty.

Buyers Protection provides you with an extra peace of mind when purchasing an eligible item.  Using your Visa Private card or payment device to pay for an Eligible Item, purchased in-store or online, you will receive complimentary Buyers Protection Insurance, providing cover for theft, accidental damage or non-delivery of eligible purchases, subject to the Terms and Conditions of the policy.

Applicability

• Full payment of purchased items must be made with their Visa Private card either in store or online.
• New item purchases only
• Coverage for a maximum of 365 days from date of purchase.
• 28 days from incident date to submit a claim but Cardholder must report within 24 hours of discovery in case of theft.
• Particular limits apply to online purchases that are not delivered or damaged in transit.
• Includes Accidental Damage for mobile phones
• Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions.

For any claims, you should email [email protected] with the following information:

• Cardholder’s name
• First 9 digits of covered card number
• Cardholder’s address
• The policy or section under which the claim applies

This will start the claim process.

Visit the online portal to check T&C’s and know more about this protection.

Event Ticket Cancellation provides you with an extra peace of mind when purchasing event tickets with your Visa Private card. With Event Ticket Cancellation, you can simply focus on enjoying unique experiences.

Details of cover:

You will be reimbursed if you cannot attend an Event as a result of certain unavoidable circumstances including the following:

• Unforeseen serious illness, injury or death 
• The Common Carrier being used to get to the Event location does not run to its scheduled timetable; or
• The vehicle you are travelling breaks down or have an accident or is delayed 
• Events include but are not limited to an official sporting occasion, music concert, exhibition, educational / cultural tour, cinema, theatre, theme park or military display
• Provides cover up to $250 per ticket, $1,000 per occurrence
• Ticket must be purchased by Visa Private Card.

Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions.